The use, including the visit and purchase of the products from the website, implies the total acceptance and every time you access our site, of the terms and conditions under which these services and products are provided. We invite you to carefully read the Terms and Conditions chapter to be aware when you complete an order.

In order to complete an order, the client must accept the Terms and Conditions specified in this chapter, by clicking on the “Send / Register order” button, confirming that he agrees with the conditions stipulated in the Document.

The terms and conditions of these services may be changed at any time by GeneID, without the prior notification of the Client. The client has permanent access to the Terms and Conditions of use of the services and is obliged to read them every time he accesses our site.

If the sale was made through the direct interaction between the Customer or any representative authorized by it and a representative of GeneID, the concluded contract will not be considered a distance sale contract and the provisions of these Terms and Conditions will not be incidental. Direct interaction is proven by signing the invoice by the Client / authorized person.

Your personal data will be processed by GeneID until the end of the business relationship or until the consent is withdrawn.

  1. Definitions

GENEID – site owned exclusively by S.C. MBI Institut, with headquarters in Münichreiterstraße 19, 1130 Vienna, telephone: + 43/1/877 74 74 organized under Austrian law.

The activity of promotion and consideration of GeneID products on the Romanian territory, is done through the company Brokerpool Servicii SRL, based on the promotion contract drawn up. The company Brokerpool Servicii SRL is headquartered in Calea Motilor Nr. 100; Cluj; 400370 Romania; Registered tax under number CUI 41273121; Registered with the Trade Register under number J12 / 2498/2019, account holder at Banca Transilvania with IBAN R077BTRLRONCRT0503815301. domain and its sub-domains.

CONTENT – all information on the SITE that can be visited, viewed or otherwise accessed through the use of digital equipment;

– the content of any e-mail sent to its USERS or CLIENTS by GENE ID by electronic means and / or any other available communication means;

– any information communicated by any means by an employee or collaborator of the GENEID USER or CLIENT, according to the contact information, specified or not by him;

– information about the products, services and / or tariffs practiced by GENEID in a certain period;

– information related to the products, services and / or tariffs practiced by a third party with whom GENEID has concluded partnership contracts, within a certain period;

– data relating to GENEID, or other privileged data thereof.

SERVICE– the electronic commerce service conducted exclusively on the publicly available portions of the SITE, in order to grant the CLIENT, the possibility to contract products and / or services using electronic means, including other means of distance communication (i.e. by telephone).

USER / MEMBER – the natural person who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on an agreement of use between GENEID and it.

ACCOUNT – the assembly consisting of an e-mail address and a password that allow a single MEMBER access to restricted areas of the SITE.

CLIENT – the natural person who has or obtains access to the CONTENT.

TERMENS AND CONDITIONS – Terms and Conditions of use of the SITE.

NEWSLETTER / ALERT – the means of periodically informing, by e-mail, about the products, services and / or promotions carried out by GENEID in a certain period.

  1. General Aspects

This policy establishes the terms and conditions of use of the Site / Content / Service by the Member or Client, in case it does not have another valid usage agreement, concluded between GENEID and it.

The use, including but not limited to accessing, visiting and viewing the Content / Service, implies the adherence of the Member or the Client to these terms and conditions; The client undertakes to constantly monitor the terms and conditions that can be updated, modified and completed. In case of misunderstandings the Terms and conditions valid at the time of placing the order and notifying it in writing to GENEID applies.
Access to the Service is made exclusively by accessing the public site available on GENEID.

By using the Site / Content / Service, the Member or the Client is solely responsible for all activities arising from its use. Also, it is liable for any material, intellectual or electronic damages or of any other nature produced to the Site, the Content, the Service, GENEID or any third party with which GENEID has contracts, in accordance with the Romanian legislation in force.

In case the User or the Client does not agree and / or does not accept and / or revoke the acceptance given for this Policy, he / she quits to: access to the Service, other services offered by GENEID through the Site, receiving newsletters / alerts and / or communications from GENEID of any kind (electronic, telephone, etc.).
It may return at any time to its decision of not to agree and / or not accept the document, in the form in which it will be available at that time..
The client cannot unilaterally revoke the agreement expressed for the Terms and Conditions of use of this site, during the execution of a Contract or until it will not pay the value of all Contracts not honored to GENEID. In case that the Customer has paid the value of all the Contracts not honored with GENEID and revokes the agreement expressed during the execution of an Order, GENEID will cancel his Order without any further obligation of either party to the other.

This Site is addressed only to Members of individuals who are at least 18 years old and have the legal capacity to conclude legal acts. The possibility of ordering online will be available soon on the website and will be addressed only to the persons with the delivery address in Romania. By becoming a Member, the person declares that he or she meets the above-mentioned conditions.


  1. Content

3.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of GENEID, all rights obtained in this sense, directly or indirectly, are being reserved to it.
3.2. The Member or the Client is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any content in any context other than the original one intended by GENEID, include any content in outside the GENEID site, the removal of the logos protected by the copyright of Brokerpool Servicii SRL on the content, as well as the participation in the transfer, sale, distribution of materials made by reproduction, modification or display of the content, except with the express consent of GENEID.
3.3. Any content to which the Member or the Client has and / or obtains access by any means, is subject to the Document, if the content is not accompanied by a specific and valid use agreement concluded between GENEID and it and without any guarantee, implicitly or expressly formulated by GENEID with reference to that content.
3.4. The Member or the Client may copy, transfer and / or use the content only for personal or non-commercial purposes, if they do not conflict with the provisions of the Terms and Conditions.
3.5. If GENEID grants the Member or Client the right to use in the form described in a separate use agreement, a certain content, to which the Member or the Client has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only during its or these contents existence on the site or in the period defined in the agreement, according to the conditions defined.
3.6. No content transmitted to the Member or Client, by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and / or visualization does not constitute a contractual obligation on the part of GENEID and / or of the GENEID employee or collaborator who made possible the content transfer, if it exists, with respect to that content.
3.7. Any use of the Content for other purposes than those expressly permitted in the Terms and Conditions or the accompanying usage agreement, if it exists, is prohibited.


  1. Contact

4.1. GENEID publishes on the site the complete and correct identification data to be contacted by the Client or Member.
4.2. By using the contact form or the service present on the site, the Member or the Client automatically allows GENEID to contact him by any available means including electronic means.
4.3. Filling in part or in full the contact form and sending it does not in any way constitute a commitment from GENEID to contact the Member or the Client.
4.4. Accessing the Site, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to GENEID is done electronically, by telephone, or any other means of communication available to the Member or Client and GENEID, considering so that it agrees to receive notifications from GENEID in electronic and / or telephone mode, including communications by e-mail or by ads on the site.
4.5. GENEID reserves the right not to answer all requests of any kind, received through any means of communication (electronic, telephone, personal, etc.).


  1. Newsletters and alerts

The Member or the Client has the right to express or not the agreement regarding the receipt of newsletters and / or alerts from GENEID.

The data collected from the Member or Client for the purpose of sending newsletters and / or alerts, can and will be used by GENEID within the limits of the Privacy Policy.

The cancellation of receiving newsletters and / or alerts by the Member or Client can be done at any time, by accessing the unsubscribe link in the footer of any email from us. Or by a request sent to

By contacting GENEID, according to the contact information, and without any subsequent obligation of one party to the other or without any party being able to claim the other damages.

The renunciation of receiving newsletters and / or alerts does not imply the renunciation of the acceptance given for the Terms and Conditions of use of the site.

Agreement and marketing and communication permissions
In the context of the entry into force from May 25, 2018 of the GDPR: Regulation (EU) 2016/679 of the Parliament and the European Council on the protection of personal data of natural persons

the GENEID newsletter contains information about New Products, Promotions, Events and news from the health industry and lifestyle products. Our subscribers have first access to GENEID marketing campaigns, including promotions or contests. In some cases, we reserve the right to carry out personalized email marketing campaigns, exclusively dedicated to those who have the quality of subscribers.

Based on the agreement expressly expressed in the Registration Form, which you can withdraw at any time, we will be able to send you marketing communications, on the channels you choose – based on the options checked in the Form. Refusal to provide your data does not affect your right to benefit from our products / services.

To withdraw the subscription consent for the Newsletter subscription, it is enough to click on the unsubscribe link in the footer of any email from us. Or you can ask us at

We will treat the information provided by you with respect and responsibility. Your personal data will be processed by GENEID until the end of the business relationship or until the withdrawal of the given consent.

In case you have opted to unsubscribed and you change your mind, you can subscribe anytime again by accessing the Website, our Facebook page.


  1. Privacy policy

6.1. GENEID collects, based on the voluntary provision of the data subject, personal data and the types of data collected depend on the nature of the way the site visitor wishes to interact with Thus, for placing, finalizing and transmitting an order, one collects the name, first name, e-mail address and telephone number; in order to be able to be contacted by GENEID for any questions or information regarding the commercialized products, the name, first name and e-mail address are collected; for marketing purposes, we collect the name, first name and e-mail address.
6.2.  GENEID may unintentionally collect other data that does not lead to the unique identification of the data subject (time of visit, place of access, name and version of Internet browser, operating system, including other technical parameters) provided by the Internet browser through to which the site is accessed and may be used by GENEID to improve the services offered to its Clients or Users.
6.3. GENEID may unintentionally collect information that may lead to the identification of visitors to such as the IP address. GENEID will not use such information to identify site visitors and will not make such information public, otherwise than under the conditions described in this Privacy Policy;
6.5. The site is affiliated with Facebook. Blocking the upload of all cookies will also lead to blocking these communications from Facebook or partners.
6.6.  GENEID will process your personal data for the following purposes and legal grounds:

6.6.1. for the purpose of executing the contract: to ensure its access to the service, in order to validate, send and invoice orders to it or to solve cancellations or problems of any kind related to an order or contract, to the services or products purchased by it;

6.6.2. based on the consent of the user of the site, for contacting it, to provide information on GENEID activities or commercialized products, at his voluntary request;

6.6.3. based on the express consent of the user of the site for marketing purposes, for sending newsletters, exclusively electronic format;
6.7. By visiting the site, by creating the account or by filling in the contact forms or requesting information for the product, each Member or Client has expressed his / her consent that GENEID will process its personal data, in accordance with the purposes stated in this Privacy Policy, in compliance with the provisions of Regulation no. 679 of April 27, 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of these data and repealing Directive 95/46 / EC (General Regulation on data protection) and with the national provisions in force;
6.8. GENEID processes the data legally, fairly and transparently. Data processing is performed for specified, explicit and legitimate purposes. Data processing is adequate and limited, only in relation to the necessity of achieving the purpose for which they were collected. Personal data will only be retained for the period of time necessary to fulfill the purposes for which they are processed, and the processing will be carried out in an appropriate manner to ensure the security and integrity of the data. No data transfer will take place without appropriate precautions.
6.9. GENEID implements the organizational and security needed measures for protection against unauthorized access, use, alteration or destruction of personal data in accordance with the international and national legal provisions in force. To protect the information collected for the purposes mentioned by the Member or Client, GENEID uses Secure Sockets Layer (SSL) certification.
6.10. GENEID will not disclose personal data collected through the website, except for authorized employees and contractors / partners who are authorized persons to whom this data is required to process them on behalf of GENEID or if the disclosure obligation is a legal obligation of GENEID or its employees or contractors / partners. GENEID, together with its collaborators (authorized persons), assumes the responsibility of implementing appropriate technical and organizational measures regarding the confidentiality protection and security of personal data.
6.11. Each Member or Client has, as the data subject, the following rights in relation to GENEID, as a personal data operator:
6.11.1. The right of access means the right of the Member or the Client to obtain a confirmation from GENEID that the personal data concerning the person in question are processed or not and, if so, access to the respective data and information can be obtained regarding how data is processed.

6.11.2. The right to data portability refers to the right to receive personal data in a structured, commonly used and automatically readable format and to the right to have this data transmitted directly to another operator, but only if this is feasible from from a technical point of view.

6.11.3. The right of opposition refers to the right of the Member or the Client to oppose the processing of personal data when the processing is necessary for the performance of a task that serves a public interest or when considering a legitimate interest of the operator. When the processing of personal data is intended for direct marketing, the Member or the Client has the right to oppose the processing at any time.

6.11.4. The right to rectification refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts by GENEID.

6.11.5. The right to delete the data (“the right to be forgotten”) means the right of the Member or the Client to request the deletion of personal data, without undue delay, if one of the following reasons applies: they are no longer required for fulfilling the purposes for which they were collected or processed; the person concerned decides to withdraw his consent and there is no other legal basis for the processing; the person concerned opposes the processing and there are no legitimate reasons to prevail; personal data were processed illegally; personal data must be deleted in order to comply with a legal obligation; personal data were collected in connection with the provision of information society services.

6.11.6. The right to restrict the processing can be exercised if the Member or the Client challenges the accuracy of the data processed by GENEID, during a period that allows the correctness of the data to be verified; processing is illegal, and the person in question opposes the deletion of personal data, requesting instead the restriction; in case of GENEID no longer needs the personal data for the purpose of processing, but the person in question requests them for finding, exercising or defending a right in court; if the person has objected to the processing for the period of time in which it is verified that the legitimate rights of GENEID prevail over those belonging to the Member or the Client.

6.11.7. The right to file a complaint to National Supervisory Authority for Personal Data Processing (ANSPDCP).

In the situation in which the rights stipulated in the Regulation no. 679/2016 were violated, any data subject has the possibility to address ANSPDCP by filing a complaint.

The contact details of ANSPDCP are the following: Bucharest, B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Postal code 010336; Phone: + 40,318.059.211 / + 40.318.059.212; Fax: +40.318.059.602; E-mail:; Website:
6.12. For the exercise of the rights according to art. 6.11, the Member or the Client will address GENEID, by a written request sent to the working point in Cluj-Napoca, str. Calea Motilor no. 100, postal code 400370, Cluj county or by e-mail, sent to the
6.13. GENEID uses the MailChimp platform for the transmission of marketing-newsletters. MailChimp declares to be in accordance with Regulation 679/2016 and offers the possibility to cancel at any time when subscribing to the newsletter.
6.14. The personal data processed by GENEID are retained for a period between 1-3 years, depending on the purpose of collecting personal data, as follows: the data provided through the order form will be stored for a period of 3 years from the moment upon collection, the data provided for the creation of an account will be retained for a period of 3 years from the last login of the Member, the data provided by completing the contact form or requesting information for the product for a period of 1 year from the moment of collection and the data processed for marketing purposes for a period of 3 years, calculated from the moment of giving the express consent of the person concerned. Prior to the expiration of the 3-year term valid for marketing communications, GENEID reserves the right to contact the data subject in order to renew the consent for marketing purposes.
6.15. GENEID does not promote SPAM, forcing the collected data of the Client or Member to be used only in accordance with the stated purposes and not to be made public, to sell, rent, license, transfer, etc. the database containing information concerning the personal or special data of the Member or Client of any third party not involved in the fulfillment of the stated purposes.
6.16. Exception from the provisions of art. 6.15. will make the situation in which the transfer / access / visualization / etc. is requested by the authorized bodies in the cases provided by the regulations in force at the time of the event.
6.17. If GENEID considers that a change of confidentiality rules is necessary, it will publish the respective changes to inform the data subjects about the collected information and the way of using them.x